Question

Intake forms mapped fields


I am new to SB and trying to set up my intake forms.  For some reason, when I choose a mapped field, nothing comes up.  Any idea what I am doing wrong?  All I get is what is in the screenshot.

 


2 replies

Userlevel 2

Hi @LitalienLaw ,

Thank you for reaching out and welcome to Smokeball! I understand that setting up intake forms can sometimes be challenging, especially when you're new to the platform.

To assist you with the issue you're experiencing with mapped fields, I would like to offer a remote session where we can go through the setup together and identify any problems. This hands-on approach will allow us to resolve the issue more effectively.

I will create a support ticket to schedule our session and provide you with further details and instructions. You should receive an email shortly with the calendly link to book our session.

Thank you for your patience and cooperation. We're here to ensure you have a smooth experience with Smokeball.

Thank you. 

Reply