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Question

InfoTrack using wrong sender name?

  • August 11, 2026
  • 1 reply
  • 8 views

KimSRLO

When I send an esignature request, it’s going out under someone else within the firm’s name using my email address. Other people in the firm who use it get emails addressed to themselves. How is it deciding what name to use?

 

 

1 reply

Sara Sultan
Smokeball Team
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  • Smokeball Team
  • August 13, 2026

Hi Kim,

I have created a support ticket for this.