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How to reactivate a former user?


I have a rehire starting with our firm. She will be using the same email address as was previously assigned. How am I able to reactivate a former staff and user of Smokeball?

Best answer by Sara Sultan

Hello @sgibson I will turn this into a support ticket for them to assist with this.

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Sara Sultan
Smokeball Team
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  • June 17, 2024

Hello @sgibson I will turn this into a support ticket for them to assist with this.


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  • June 17, 2024

@Sara Sultan thank you!


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  • July 8, 2024

@Sara Sultan 

I’m assuming reactivating a former SB user in one’s firm wouldn’t be too involved, would it?  Can someone at SB Central report back on the steps?  


Sara Sultan
Smokeball Team
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  • July 8, 2024

Hello @JG3 

There can sometimes be some issues when reactivating former users.  Please submit a support request here to make sure it all goes smoothly.


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  • July 8, 2024

OK, My question was for future reference….which now I have: you can’t do it alone.


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