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I have a rehire starting with our firm. She will be using the same email address as was previously assigned. How am I able to reactivate a former staff and user of Smokeball?

Hello @sgibson I will turn this into a support ticket for them to assist with this.

@Sara Sultan thank you!

@Sara Sultan 

I’m assuming reactivating a former SB user in one’s firm wouldn’t be too involved, would it?  Can someone at SB Central report back on the steps?  

Hello @JG3 

There can sometimes be some issues when reactivating former users.  Please submit a support request here to make sure it all goes smoothly.

OK, My question was for future reference….which now I have: you can’t do it alone.

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