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How do I edit matter status?


How do I add or edit the 4 options under the matter status? Currently there is “open”, “closed”, “pending”, and “cancelled”… I’d like to add “HOLD” or change “pending” to “HOLD”. The goal is to run a report of only “HOLD” matters for tracking purposes. 

Best answer by Sara Sultan

Hello ​@HackerLaw2002 

Those options are currently not customizable. I have shared your feedback with our product team. Can you let us know what some of the options you would like to add would be other than HOLD if any?

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2 replies

Sara Sultan
Smokeball Team
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  • Smokeball Team
  • Answer
  • April 28, 2026

Hello ​@HackerLaw2002 

Those options are currently not customizable. I have shared your feedback with our product team. Can you let us know what some of the options you would like to add would be other than HOLD if any?


For now “HOLD” is the only option that would be helpful for us. Thank you very much for your response!