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How do I edit matter status?

  • April 23, 2026
  • 2 replies
  • 16 views

How do I add or edit the 4 options under the matter status? Currently there is “open”, “closed”, “pending”, and “cancelled”… I’d like to add “HOLD” or change “pending” to “HOLD”. The goal is to run a report of only “HOLD” matters for tracking purposes. 

Best answer by Sara Sultan

Hello ​@HackerLaw2002 

Those options are currently not customizable. I have shared your feedback with our product team. Can you let us know what some of the options you would like to add would be other than HOLD if any?

2 replies

Sara Sultan
Smokeball Team
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  • Smokeball Team
  • Answer
  • April 28, 2026

Hello ​@HackerLaw2002 

Those options are currently not customizable. I have shared your feedback with our product team. Can you let us know what some of the options you would like to add would be other than HOLD if any?


  • Author
  • Contributor
  • April 29, 2026

For now “HOLD” is the only option that would be helpful for us. Thank you very much for your response!