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Files not uploading

  • December 7, 2022
  • 1 reply
  • 62 views
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I am transferring all our files over.. i have them in folders on my computer. When i select, copy and paste to the various clients matters, all the folders are uploading but only some of the contents within them are coming accross. What am I doing wrong!?

Best answer by Sara Sultan

Hello,

This sounds like a job for our amazing Support Team.  If you have not already put in a support ticket, please do so here.  They can help diagnose what the issue may be.

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    1 reply

    Sara Sultan
    Smokeball Team
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    • Sara SultanSmokeball Team
    • Smokeball Team
    • Answer
    • December 7, 2022

    Hello,

    This sounds like a job for our amazing Support Team.  If you have not already put in a support ticket, please do so here.  They can help diagnose what the issue may be.

    Sara Sultan (she/her), Senior Client Trainer
    Ben
    Sam Bain
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