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Question

Extreme Disappointment with Smokeball

  • September 23, 2025
  • 2 replies
  • 76 views
BenHallLaw

Smokeball’s customer support is absolutely garbage. It takes days for them to respond, they definitely don’t seem to care about their customers or their happiness, and circumvent the questions presented. 

I’m not sure I could be more disappointed with Smokeball--despite really liking their product. 

    E

    2 replies

    Krista
    Smokeball Team
    • KristaSmokeball Team
    • Smokeball Team
    • September 23, 2025

    Hi ​@BenHallLaw - I’m sorry to hear that you haven’t had an excellent experience and want to assure you that our team truly cares about helping our clients to the best of our ability. I’d love to connect with you to better understand what’s prompted your post, gather your feedback, and get a resolution on any outstanding support items you have with our team. I can reach out direct via email.

    J
    Forum|alt.badge.img+1
    • JKibler
    • Smokeball Genius
    • September 25, 2025

    ​@BenHallLaw, would you consider sharing the specific technical problem you are having? That would be informative.

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