Does anyone else experience issues with reply emails coming back and not showing tagging in Outlook? So, for example, email a client from Outlook, email is sent with SB tagging (meaning, i put the matter info in the box at bottom of the email). But, sometimes, often but not all the time, the email i receive back from the client has no info in the SB box in outlook.
Drives me crazy as i spend a lot of time re-tagging email threads.
Curious if this happens to anyone else?
+1Hi John,
I am going to create a support ticket for this so we can look into this issue.
That one bothered me to, but I speculate that the recipient of your email has their email format set to “plain text” so any html coding doesn’t survive - so the reply only includes ascii text.
I looked at getting Smokeball 2 years ago, but selected a different case management program and am now looking at changing to Smokeball. My pet peeve is that when an email is sent within my office and is tagged to a particular matter, I cannot tell it has already been saved, so we end up saving multiple copies of the same email to the file. Do emails sent by someone in your office that has smokeball show up as already tagged to a file?
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