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Question

Email not populating signature in New Outlook

  • April 17, 2026
  • 2 replies
  • 22 views
mallorylarkby

When I am sending an email from Smokeball through the New Outlook, my email signature is not auto populating. I have to manually add my saved signature to the email every time. Is there a way to make it always populate when sending emails from Smokeball?

      2 replies

      G
      • GRCContributor
      • Contributor
      • April 19, 2026

      We have had the same thing. Smokeball said they don’t have a fix for it yet. 

      J
      Smokeball Team
      • JJ YuanSmokeball Team
      • Smokeball Team
      • April 20, 2026

      Hi ​@mallorylarkby,

      Thanks for your query. This is a known limitation in how Microsoft allows third-party apps to create draft emails.

      Unfortunately, an email signature cannot be automatically added to drafts created from within Smokeball at this time. The only way to achieve this right now is to add the email signature, as you've been doing. Another workaround is to start the email from Outlook. 

      Regards,

      Jane Yuan

      Head of Product

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