Hello,
I switched to the new Outlook for a hot second and switched right back. But now when I am in a Smokeball matter and want to draft an email, it goes into a weird and very limited version of Outlook (maybe web version?) where i can’t even attach any files from the matter. How do i change this back?
Best answer by Funkytown
I've been using the new Outlook for a few months. I can't say that I prefer it to the old Outlook, but it does offer some advantages such as Archie within your email. Also you can create a task directly from an email which is handy.
When I first switched over to new Outlook, for a hot minute, I switched right back, probably for the same reasons you did. I then experienced the similar problem when creating an email from within smoke ball, it would pull up the new Outlook template for emails. It took a little while to load, required me to click a pencil in the top right of the email, when the pencil was very small and hard to see, and creates duplicate emails so that I can't tell if I've sent the email or if the duplicate can be deleted safely.
But initially right after I switched back I didn't want that new email template and my recollection is that I was able to fix it by going into the default extensions and change it from new outlook to old Outlook. Default extensions is a system setting that you can access through Windows start button
I did the same thing you did (hot minute/switched right back) and got the same result (weird and limited Outlook window). I called support and there was some sort of glitch that apparently only support could fix, but they had it taken care of in a couple of minutes!
I've been using the new Outlook for a few months. I can't say that I prefer it to the old Outlook, but it does offer some advantages such as Archie within your email. Also you can create a task directly from an email which is handy.
When I first switched over to new Outlook, for a hot minute, I switched right back, probably for the same reasons you did. I then experienced the similar problem when creating an email from within smoke ball, it would pull up the new Outlook template for emails. It took a little while to load, required me to click a pencil in the top right of the email, when the pencil was very small and hard to see, and creates duplicate emails so that I can't tell if I've sent the email or if the duplicate can be deleted safely.
But initially right after I switched back I didn't want that new email template and my recollection is that I was able to fix it by going into the default extensions and change it from new outlook to old Outlook. Default extensions is a system setting that you can access through Windows start button
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