Skip to main content
Question

Email drafting from Smokeball

  • April 29, 2026
  • 1 reply
  • 13 views

Hello,

I switched to the new Outlook for a hot second and switched right back. But now when I am in a Smokeball matter and want to draft an email, it goes into a weird and very limited version of Outlook (maybe web version?) where i can’t even attach any files from the matter. How do i change this back?  

1 reply

taylora
  • Contributor
  • April 29, 2026

I did the same thing you did (hot minute/switched right back) and got the same result (weird and limited Outlook window).  I called support and there was some sort of glitch that apparently only support could fix, but they had it taken care of in a couple of minutes!