We have a client who has a credit note on their account. The matter is now closed so we physically need to pay the credit note to the client. How is this done in smokeball? I can only find how to apply against invoices.
There is not a way to pay out a credit to a client. Credit memos are meant to be applied to future invoices. You will need to delete the credit and use your General Ledger accounting Software to cut a refund cheque to the client.
We have accounted for it in our general ledger and sent the client her funds, however it does not show anywhere on the clients smokeball record if I delete the memo, so her transaction and debtor statements are incorrect.
If we were to prepare a cost notification letter for the court based on invoices and total costs, it will be overstated.
Thanks, Amanda,
I will pass this feedback on to our Legal Billing team.
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