Creating a PDF in Smokeball - Formatting Issues

  • 14 June 2022
  • 3 replies
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LaurenAcquaviva
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Does anyone else have the issue where turning a Word document into a PDF within Smokeball causes formatting changes? This has been happening so much lately, that I just use the print to PDF feature in Word and then import the PDF into Smokeball. Obviously, this defeats the feature in Smokeball, so I am wondering if something is wrong on my end. I use Kofax PDF if that matters.

Lauren
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3 replies

Javier Rodriguez
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Hi Lauren.

 

This is the first time I have heard about format changes when converting to a PDF in Smokeball. I can imagine that would be very frustating. 

Have you submitted a ticket to our support team yet about it? If you haven’t you can click the submit a request or contact us buttons from the Support tab in Smokeball. That way we can look into this. 

 

Cheers!

Javier R. (he/him)
LaurenAcquaviva
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Thanks @Javier R-M! I have not submitted a ticket yet. I wanted to make sure it was truly a problem as opposed to just how it works first. :) I will submit one now!

Lauren
Javier Rodriguez
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@LaurenAcquaviva This GIF says it all :)

 

Javier R. (he/him)
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