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Court website blocks my downloading of PDFs

J

We have online filing of documents and e-service.  Whenever we try to download a PDF from the court to Smokeball, it gets blocked.  Any thoughts? 

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Best answer by JG3 6 April 2023, 15:30

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Ben
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Userlevel 6

Hi @Jillybeanstl thanks for sharing this one. I think the answer will depend on the e-filing service you use as they’re all slightly different. 

So to get things started; I see that you’re over in Missouri. Can I confirm the service you’re having trouble with is the Missouri Electronic Filing (eFiling) System? 

J
Userlevel 4
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We had this issue in NY, but not sure if its a state-specific or browser setting thing.  Anyway, make sure you have managed your extensions in your browser.  Enable the Smokeball extension and pin it to your task bar.  Try it.  If that doesn’t work, then disable the PDF extension.  It worked for us.

 

 

J

Thanks for the responses!  I did put in a support ticket and disabling the Adobe extension solved the problem!!

 

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