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Client Portal and texting

  • May 15, 2025
  • 1 reply
  • 53 views

Is there a way to text people without them having to download the Client Portal app? I’ve been hearing confusion from clients about the new app and seems like it was easier before. 

Best answer by Sara Sultan

Hi Sandy,

If you use the SMS option then they don’t need to download the app.  You will not be able to send or receive documents this way, just text, but it works!  We do have some integration partners that offer more robust texting options.  Check out our Marketplace to learn more

1 reply

Sara Sultan
Smokeball Team
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  • Smokeball Team
  • Answer
  • May 16, 2025

Hi Sandy,

If you use the SMS option then they don’t need to download the app.  You will not be able to send or receive documents this way, just text, but it works!  We do have some integration partners that offer more robust texting options.  Check out our Marketplace to learn more