Skip to main content
Question

Checks not available to print

  • April 28, 2026
  • 2 replies
  • 11 views

I am entering trust checks for refunds and marking them as “print later” so the onsite office can print and mail.  When I do this, the user who needs to print them is not able to as they are greyed out.  Any ideas as to what the issue could be?

2 replies

Sara Sultan
Smokeball Team
Forum|alt.badge.img+1
  • Smokeball Team
  • April 28, 2026

Hello ​@Netaganza ,

This is something our Support team would need to look into.  I am going to connect you with the team.


  • Author
  • Contributor
  • April 28, 2026

Apparently, it suddenly starting working this morning.  Whew!!!  Thank you.