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Question

Can we force Smokeball not to use the Preview and Draft email windows?

  • April 21, 2026
  • 1 reply
  • 12 views

SInce the most recent update, I have Smokeball opening any emails from a client’s file in the SB Preview email window, and when I send an email it opens in the SB Draft email window.

This is really annoying, because it means I lose a lot of functionality that I am used to in Outlook.

Is there a way to stop SB from doing this, and force it to go back to using Outlook directly?

1 reply

Sara Sultan
Smokeball Team
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  • Smokeball Team
  • April 21, 2026

Hello ​@MichaelO 

Can you share some screenshots with us of what you are seeing that you don’t like?  You can create a test matter with a fake client and fake email so you don’t share client info.