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Question

any auto-notification to fee earners with conduct of post/mail scanned to matter?

  • July 9, 2026
  • 1 reply
  • 16 views

Does SmokeBall have a function to notify solicitors who are tagged on a matter when a document is saved to it? Or some other function that might help notify them when documents dropped or posted to the office have been scanned to the matter? Occasionally our filing clerks overlook messaging the solicitor when a document has arrived - potentially catastrophic if time senstive.

1 reply

Sara Sultan
Smokeball Team
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  • Smokeball Team
  • July 15, 2026

Hello ​@PDillon 

Thank you very much for your feedback. I have shared this with our product team. Many client suggestions are implemented while some are not. Development of a new feature may take some time to implement suggestions based on complexity. 

Keep an eye out here in the Community as well as on our New Releases section in our Support Hub for the latest updates.   
 
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